Getting help and support in Powys

Your GP is usually where you will have to start if you are looking for mental health support.  The GP can either offer support to you or refer you to Specialist Mental Health Services.

However, if you have previously been a patient with mental health services and have been discharged in the last three years, you have a legal right to ask mental health services to assess you.  There is no need to ask your GP to make the referral for you.

Across Powys your GP has access to refer you to either a: 

  • Primary Care Mental Health Service – offering information and support, counselling, short-term intervention, signposting to voluntary sector, information

  • Secondary Mental Health Service – called Community Mental Health Teams. These teams are made up of Psychiatrist, Community Psychiatric Nurses (CPNs), Support Workers and Social Workers.  They can refer you to the Psychological Therapy team.

Welshpool - Bryntirion, Salop Road, Welshpool SY21 7DU. Tel: 01938 555076 / 01938 558969        
Newtown – Bro Hafren, Back Lane, Newtown SY16 2NG. Tel: 01686 617300        
Llandrindod - The Hazels, Temple Street, Llandrindod LD1 5HF. Tel: 01597 825888
Ystradgynlais, The Larches, Penrhos, Ystradgynlais SA9 1QL. Tel: 01639 849994
Brecon - Ty Illtyd, Bridge Street, Brecon LD3 8AH. Tel: 01874 615050

Crisis Resolution Home Treatment Team.  9am - 9pm or 11am - 7pm weekends and Bank holidays. North Powys 01686 617 747.  South Powys 01874 712 658.  Ystradgynlais 01639 683 212

These teams provide more intensive support and work out-of-hours.  These teams are made up of Psychiatrists, Community Psychiatric Nurses (CPNs), Support Workers and Social Workers.

You may decide to ask for an emergency GP Appointment.

You can contact Shrop Doc out-of hours on 0333 222 6655.

NHS Direct Wales is a health advice and information service available 24 hours a day, every day.  You can call them on 0845 46 47 if you are feeling ill and are unsure what to do.

You can call 101 or 999, dependent on circumstances, if you believe that someone is in imminent danger or if you believe that police intervention will help prevent a situation escalating.  The police can use the Mental Health Act to remove someone that they think is a danger to themselves or others to a place of safety. Places of safety for Powys are Wrexham Hospital in the North, Bronllys Hospital in the Mid & South, and Neath Port Talbot in the Ystradgynlais area. It can take an average of 8.5 hours across the Dyfed-Powys area before a Mental Health Act Assessment is arranged. An assessment of this type can lead to involuntary hospital admission and involuntary psychiatric treatment.  

Social Services Emergency Duty Team.  You can contact this team out of hours on 0845 0544847.  You can also contact them if the person does not want to seek treatment, this contact could initiate a Mental Health Act Assessment if you are worried that someone else is a risk to themselves or others through Powys Social Services.  Working hours 01597 826 000 or outside of these hours 01597 825 275/0845 0544847.  An assessment of this type can lead to involuntary hospital admission and involuntary psychiatric treatment.  

Alternatively you can go to the nearest Accident and Emergency department (A&E).

C.A.L.L. Helpline (Community Advice & Listening Line).  A Helpline that offers free emotional support and information 24 hours a day, 7 days a week.  0800 132 737 or text “help” to 81066.

To talk to someone who is trained to listen, contact the Samaritans on 116 123 (free to call). They are open 24 hours a day.

Admission to Psychiatric Hospital, if beds are available, first access to:

If beds are not available people may be admitted to other hospitals across Wales.

Mental Health Services are delivered by Powys Teaching Health Board in North Powys and Ystradgynlais. In Mid and South Powys they are currently delivered by Aneurin Bevan Health Board, although they are due to come back into PTHB management later this year.

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