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Virtual Event Virtual Event

Dealing With Difficult Conversations

November 19 @ 10:00 am - 1:00 pm

|Recurring Event (See all)

One event on 19 November 2024 at 10:00 am

Virtual Event Virtual Event

Day 1 – 12 November 2024
Day 2 – 19 November 2024
10 am – 1 pm | Online

Aim

To equip you with the skills and techniques needed to deal with difficult conversations.

Content

Do you struggle with difficult conversations as part of your job? Whether you’re a support worker or interacting with members of the public employees and volunteers in the third sector are often confronted with conflict as part of their day-to-day role.

Delivered via Zoom this 2 x 3 hour course will equip you with the skills and techniques needed to deal with difficult conversations and manage conflict. The course will:

  • help you identify and reflect on your own behaviours
  • look at issues around safeguarding
  • get an understanding of assertiveness
  • provide techniques for dealing with conflict situations in a non-threatening way

Learning outcomes

By the end of the course you will be able to:

  • recognise your own behaviours and how you react in varying situations
  • understand how to be assertive and manage boundaries
  • use techniques for dealing with difficult conversations

Who this course is for

Anyone needing to deal with people on a one-to-one and small group basis e.g. support workers, frontline workers, volunteers.

Cost 

Tiered ticket price: £96-£140

To book your place please click the link below.

Tickets

 

 

Details

Date:
November 19
Time:
10:00 am - 1:00 pm

Organiser

wcva
Phone
0300 111 0124
Email
training@wcva.cymru
View Organiser Website