This full-time job vacancy is at Powys Teaching Health Board.
Working closely with the Mental Health Partnership Manager, this post supports the delivery of the ‘Hearts and Minds: Together for Mental Health in Powys’ by ensuring the voice of people using services is heard in the design, planning and delivery of the mental health agenda led by PTHB.
Main duties of the job
Put people using services and communities at the heart of decision making and work in line with achieving the desired outcomes described in the Powys Hearts and Minds: Together for Mental health Strategy and associated delivery plan by ensuring there are good mechanisms for Participation in place.
Working for our organisation – Powys Teaching Health Board
Our Values and Behaviours are demonstrated through our ‘Health Care Strategy’ centred on the Needs of the Individual’ through Respect, Trust, Integrity, Working Together, Kindness and Caring and Fairness and Equality.
Detailed job description and main responsibilities
Deal directly with patients and public, commissioned Third Sector providers and other healthcare professionals either through face to face, telephone or correspondence, ensuring all feedback is handled appropriately.
Link in with the Mental Health Planning and Performance Team to ensure Action Plans are followed.
Make sure action is taken to ensure learning from feedback has taken place.
Link with the other departments and partner agencies that receive feedback to ensure that all information provided through Participation work is captured and reported.
Foster constructive relationships to ensure that there is sound and effective two-way communication arrangements with healthcare professionals, service users and the public in dealing and responding to Participation feedback.
Manage own workload; independently to capture, receive and provide feedback from Participation queries.
Manage potentially sensitive issues and ensure that appropriate confidentiality is maintained.
Clear communicator with excellent writing, data entry and presentation skills:
capable of constructing and delivering clear information to staff and people using services.
Ability to receive sensitive information in a caring, compassionate and
understanding way, ensuring people feel valued for contributing to
Work collaboratively with a wide range of organisations across all sectors and people using services.
Co-ordinate consultations and other Participation activity and ensure that outcomes are captured effectively. Apply effective means and methodologies
for achieving community and patient engagement.
Collaborate with partner agencies and people using services to develop and support implementation of actions plans.
Keep websites up to date, use social media and online tools such as survey monkey to engage with people using service and the public.
Produce and maintain a system for recording service user feedback and to analyse and evaluate complex information contained with that system.
Organise and help facilitate workshops. The expectation would be for the post holder to both identify mechanisms for productive workshop activities based on themes that will have been developed by managers, ensuring the equitable involvement of those taking part. This could be to plan ice breaking sessions, co-producing our annual statement with people using services, a development session with Mental Health Partnership members (who range from frontline
officers, people using services to senior managers and Directors and across a range of organisations including police, WAST etc. Some leadership skills will be required here but more so, the ability to make complex information more accessible and to manage any challenging behaviours in a workshop setting which might include negativity or overpowering voices.
Expected to capture information accurately and without bias, feeding back to a wider group of people whether that be in the workshop itself or via a statistical report.
Contribute to preparation and production of annual reports, meeting, and performance reports.
Produce Service Level Agreements, establish audit monitoring processes and work with the Third Sector to evaluate outcomes of commissioned activity.
Liaise with partner agencies to support specific projects that support delivery of the Hearts and Minds Strategy: Together for Mental Health Strategy for Powys.
Occasional minute taking.
Qualifications and/or Knowledge
- Educated to HND in Health & Social Care or Business Management PLUS significant experience in communication, partnership working, project management to degree level equivalent
- Knowledge of research-based evidence in planning implementing and evaluating in line with statutory duties under the Social Services and Wellbeing Act
- Good knowledge of communication techniques
- Understanding of Mental Health services and the Together for Mental Health Agenda
- Good knowledge of IT systems and social media
- Knowledge of GDPR 2018 and understanding of the importance of confidentiality
- Experience of client facing engagement
- Communications or participation qualification or experience for working in this field
- Experience of report writing, minute taking and ability to multitask
- Experience of working in a Partnership environment
Aptitude & Abilities
- Able to demonstrate tact and diplomacy when working with others
- Evidence of undertaking presentation to groups
- Ability to work on their own, plan and prioritise effectively, and to short deadlines
- Capable of remaining calm under pressure
- Ability to record data accurately and carefully extract trends, operational and strategic themes from complex data
- Ability to speak Welsh
- Demonstrate PTHB Values
- Able to make a connection between their work and the benefit to people using services and the public
- Values diversity and difference, operates with integrity and openness
- Commitment to high standards and excellent quality of work
- Works well and engages with others, is positive and listens, respects, values and learns from contributions of those people
- Motivated and enthusiastic
- Ability to travel around Powys and sometimes cross border
- Able to work hours flexibly
- An ability to maintain confidentiality, build and maintain trust
Closing date for applications is : 23 November 2022.
Further information about this job vacancy can be found on the Powys Teaching Health Board website HERE.